Samarkand Pottery
Shipping Policy
If you are near Taree it may be possible to arrange direct delivery at a reduced rate. For orders of several bonsai pots for delivery between Sydney and Port Macquarie we may be able to make a direct delivery, please contact us to discuss.
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We use Australia Post with pricing taken directly from their systems. Remember that shipping times will be estimated, and may be shorter or longer than the time quoted.
Each order is checked and packed carefully ensuring that you receive your order as expected.
Packing
Our bonsai pots are wrapped in bubble wrap and protective foam before being packed in boxes.
Environmental sustainability is important to us. We try to re-use as much packaging as possible.
Return & Exchange Policy
I gladly accept returns, exchanges and cancellations
Please contact me asap for any damaged or missing items.
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Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery for returns.
Request a cancellation within: ASAP. 2 days of purchase generally usually achievable.
Damaged items are replaced or refunded. please hold on to all packaging until after contacting me, for insurance reasons.
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Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.